SAP Technical Management
We have taken lessons learned from decades of experience and methodically evaluated the optimal configuration of services and technologies needed to deliver a stable and resilient environment for mission critical applications.
Because we are engineering a successful outcome, apiphani provides a full suite of SAP application management support services comprised of App/ABAP Development, BASIS Support & Holistic Application Security. From an operational perspective this includes...
Migrations, Installations, Upgrades, Patching, Performance Tuning, High Availability Solutions, Full Spectrum Application Centric Security, 7x24 Support and System Monitoring, and Data Protection / Disaster Recovery Solutions.
We staff with a select but highly experienced group of Basis engineers that can deliver services with great efficiency. Because we value operational clarity, and personal accountability, we build teams around our clients, not within technology silos.
Each client is assigned named technical and account management teams, is provided with a clearly defined scope of services, a service level agreement with teeth, and additional service level objectives. We do the work and measure it transparently and objectively.
HANA, Sybase ASE, Sybase IQ, Oracle, DB2, MSSQL Installs, upgrades, monitoring, security, patching, performance tuning, problem resolution, data protection
RHEL, SLES/SUSE, Windows Installs, upgrades, monitoring, security, patching, performance tuning, problem resolution, data protection
Call center/Operations center, monitoring/eyes on glass, data protection operations, escalation/notification